Nov 11, 2006

Confidence Of 12by12

There was a slight error on 12by12 Cashout History but not a problem when Dave Cannard is around.

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Hi Everybody,
Today was the day I was gonna catch up on all my emails. I am doing the best I can despite people continuing to email me about incorrect pending payouts when you have been asked repeatedly not to. In 99.99% of cases the incorrect figure has already been fixed by the time I read your email, so please stop! We cannot fix the problem if we have to continue reading emails about it, and it does delay the response time for the members who have real problems that need addressing.

Now, to the reason for this update. I awoke this morning to the news that many members were seeing an entry in their cashout history "Mass Payout" and had not received any funds in their egold. This was a mistake, we do not use Mass Payout, we use Autopay. All those entries have now been deleted, and if your cash balance is wrong, there is no need to panic. When payout time comes around you will be paid the correct amount.

After spending most of the day sorting that problem, we were then the victims of a hacker attempt this afternoon. (Around midnight server time) I am happy to say that all the extra security measures we have in place alerted us to this problem immediately. Some members had their egold account numbers changed, and we are working through the night to make sure they are restored correctly. There was also an attempt made to change the 12by12daily egold account number you upgrade to, but once again our security was alert and changed it back almost immediately. Despite a number of attempts we were able to thwart him, and nobody lost any money. We are also very close to tracking him down, and retribution will be swift and severe.

Everything is fine now, if you see any funny things happening in your account over the next few hours, don't panic. We are on top of it. On a sad note, todays payouts will be delayed, but only for a few hours. We cannot make any payouts until we have all the egold numbers corrected.

Happy surfing
David

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